Rubbish Removal Greenwich Privacy Policy

This Privacy Policy explains how Rubbish Removal Greenwich collects, uses, stores and protects personal data relating to our customers and prospective customers in the Greenwich area. We are committed to complying with the UK General Data Protection Regulation and all applicable UK data protection laws. This Privacy Policy applies to all Rubbish Removal Greenwich customers and enquirers within our service area, regardless of how you contact us or use our services.

Who We Are And How To Contact Us

Rubbish Removal Greenwich is a waste and rubbish removal service provider operating in the Greenwich area. For the purposes of data protection law, we are the data controller of the personal data that we collect and process in connection with providing our services.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or any of our service communication channels.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:

Identification and contact details such as your name, address, email address, telephone number and the address where the service is to be carried out.

Service and booking information such as service type, date and time of collection, items to be removed, access information, notes about your property relevant to the service and job reference numbers.

Payment and billing information such as payment method, billing address, limited payment details necessary to process your payment and records of invoices and receipts. We do not store full card details where payment is processed through a secure payment processor.

Communication records such as emails, messages, enquiry forms, telephone call notes and any feedback or complaints you submit to us.

Technical and usage data such as information about how you use our website or digital services, including log data, device information and approximate location, where this is collected via cookies or similar technologies and only where permitted by law.

How We Collect Your Data

We may collect your personal data in a number of ways, including:

When you contact us by phone, email, contact form or any other communication channel to request a quote or make a booking.

When you use our services and we record the details required to complete the job and manage our relationship with you.

When you make a payment for our services using our selected payment methods.

When you respond to any surveys, leave reviews, provide testimonials or otherwise give feedback.

When you visit or interact with our website, where cookies or similar technologies are used in accordance with data protection requirements.

Lawful Basis For Processing

Under data protection law, we must have a lawful basis to process your personal data. Rubbish Removal Greenwich relies on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, delivering rubbish removal services, processing payments and communicating with you about your service.

Legal obligation: We process certain information where necessary to comply with our legal obligations, such as tax, accounting and waste management regulations. This may include keeping appropriate records of services delivered and payments received.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. Examples include maintaining our business records, improving our services, handling customer queries and protecting our business from fraud or misuse.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications or optional cookies. Where we rely on consent, you have the right to withdraw that consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our rubbish removal and related services, including arranging collections, accessing your property or agreed collection point, and removing and disposing of waste.

To respond to your enquiries, provide quotes and give you information about our services when you request it.

To manage bookings, send confirmations, handle changes or cancellations and communicate with you about any issues relating to your service.

To process payments, issue invoices and receipts and maintain accurate financial and service records.

To manage our relationship with you, including dealing with feedback, complaints and customer support issues.

To improve our services, processes and customer experience, including through analysis of service performance and customer interactions in anonymised or aggregated form where possible.

To comply with our legal and regulatory obligations and to respond to lawful requests from authorities where required.

To protect our business, staff and customers, including preventing abuse of our services and addressing security or safety concerns.

Sharing And Data Processors

We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where allowed by law. This may include:

Service providers acting as data processors who provide services on our behalf, such as payment processing, accounting support, customer management systems, IT hosting and technical support.

Operational partners such as drivers, waste transfer stations and authorised waste carriers where sharing of limited data is required to fulfil your rubbish removal service safely and lawfully.

Professional advisors such as accountants, insurers and legal advisers, where this is necessary to support our business and comply with our legal obligations.

Public authorities, regulators or law enforcement agencies when we are legally required to do so or when it is necessary to protect our rights, property, safety or that of others.

Where we use data processors, we ensure they are bound by written contracts requiring them to process personal data only on our instructions, to keep it secure and to comply with data protection law.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom, we will only transfer personal data where appropriate safeguards are in place, such as an adequacy decision by the UK government or standard contractual clauses approved for use under UK data protection law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

Booking and service records are generally retained for a period necessary to manage our ongoing relationship, deal with queries or disputes and comply with our legal obligations, which may require keeping certain records for several years.

Financial and invoicing records are kept for the period required by tax and accounting laws.

Where we no longer need your personal data, we will delete it or anonymise it so that you can no longer be identified from it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, alteration or disclosure. These measures include access controls, secure storage, staff awareness and limiting personal data to what is necessary.

While we strive to protect your personal data, no transmission of information via the internet can be guaranteed as completely secure. You are responsible for keeping any passwords or access details confidential where relevant.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data that we hold about you. Subject to certain conditions and exemptions, these include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are dealing with a correction request.

Right to data portability: In some cases, you may be able to request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another organisation where this is technically feasible.

Right to object: You can object to our processing of your personal data based on legitimate interests, including any direct marketing activities, and we will stop processing unless we have compelling legitimate grounds to continue or the processing is for legal claims.

Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

If you wish to exercise any of your rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant UK supervisory authority for data protection matters.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.